Terms & Conditions

Delivery Information

All orders at Top Gear Alloys are immediately processed. We will ensure your alloy wheel order is well packaged, despatched and securely courier delivered, reaching you within 1-3 working days of your order providing the items ordered are in stock, unless a longer delivery time is stated on the product you have ordered, i.e: special order items.

Often orders placed before 2pm will be despatched the same working day. If an item is out of stock or the item will be longer than 3 working days we will contact you by phone or email before processing the transaction to let you know.

What if the delivery is attempted and you aren’t home?

All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your order delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery or make collection from the local holding depot. Alternatively if you work weekdays we can arrange the delivery of your alloy wheels to go direct to your work address provided we have the full business name and address and a contact telephone number.

Invoicing

Most orders are despatched along with your invoice for your records. If you receive the goods and your invoice is not attached it will be due to the fact that the item has been sent direct from the supplier and in this case your invoice will follow soon after by post or email. If you haven't received one, please do not hesitate to contact us, as copies are available upon request free of charge.

Packaging

All alloy wheel goods are checked before despatch, and are then securely packaged and sealed to ensure safe transit.

How Much Does Delivery Cost?

To find out the cost of delivery call Top Gear Alloys on 028 796 39434

Import Tax’s & Duties

You the customer are liable for any import tax's and duties which your government and or customs imposes when you purchase products from Top Gear Alloys which are delivered outside the United Kingdom. If you are unsure of these taxes and or duties, please contact your local customs agency in your respective country before ordering goods. Top Gear Alloys take no responsibility whatsoever for these charges.

Payment

We accept two methods of payment:

1. Credit Cards: (Goods can ONLY be delivered to the credit card billing address)
2. Bank Transfer: (Goods can be delivered to any address)

All transactions are processed in GBP Sterling, if your credit card is billed in another currency; the amount charged will be in GBP British Pounds Sterling, your credit card company will convert this amount into your local currency.
If you want to pay by bank transfer please email our sales team.

Returns

All returns must be authorised by Top Gear Alloys.

You have the right to cancel or exchange your alloy wheel order up to 7 working days after the day of delivery. Any non-faulty goods returned outside of the 7 day period without notice during this period we reserve the right to refuse.

It is your responsibility to return the goods to us, at your expense, unused and in the same condition that you received them in.

Once the alloy wheel goods are returned to us, we will refund you in full within 7 working days. You will receive the refund using the same payment method you used to pay for the goods. If you would like to exchange to a higher priced item we will ask you make a payment for the difference, and if the exchange is for a lower priced item the difference will be refunded to you.

Every order direct from Top Gear Alloys. will be courier delivered and require a signature upon receipt. Prior to signing for goods we ask that you check that the goods are both undamaged and that all goods are present that should be. Signing for the goods is an acceptance that everything in the delivery is as it should be and undamaged.

All goods are sold subject to the manufacturer's Conditions of Sale and Guarantee. Goods specially ordered cannot be returned for credit or refund. Any cancellation on such orders will incur a 30% handling fee. The property in the goods does not pass until payment has been received in full.
Under no circumstances will Top Gear Alloys be held liable for any fitting charges incurred by the customer. It is the customer’s responsibility to ensure they have the correct parts prior to fitting.

No liability or returns are accepted where purchases attempt to modify or install components where it is known or ought to be reasonably known to the purchaser that the part is incorrectly supplied or otherwise not in accordance with the order.

The provisions of these clauses do not affect your statutory rights.